SAP Field Service Management (FSM) Cloud Training Content
Module 1: Introduction to SAP Field Service Management
Topic 1: How SAP Field Service Management fits into SAP Service Cloud
Topic 2: Solution Overview
Topic 3: SAP Field Service Management Features & Functionalities
Topic 4: SAP FSM Architecture
Module 2: Master Data Management /DTO
Topic 1: Data Models and APIs
Topic 2: User Types and Cloud Accounts
Topic 3: Business Objects
Topic 4: Data Loader and Data Exporter
Topic 5: Data Object Filters & Management
Topic 6: Hands-On Exercise
Module 3: Administration – Configurations
Topic 1: Account and Company Settings
Topic 2: Permissions for Users, User Groups & User Roles
Topic 3: Service Workflow Configuration
Topic 4: Screen Configuration
Topic 5: Custom Translations
Topic 6: Business Rules
Topic 7: Query API
Topic 8: Instructor Demo
Topic 9: Hands-On Exercise
Module 4: Workforce Management - Planning & Dispatching
Topic 1: Overview of the Planning & Dispatching Board
Topic 2: Service Call Lifecycle
Topic 3: Create a Service Call / Activity
Topic 4: Assigning an Activity to the Technician
Topic 5: Release Activity (Service Assignment)
Topic 6: Absences and Reservations
Topic 7: Workflow Steps
Topic 8: Maps
Topic 9: Using Skills and Filters.
Topic 9: Instructor Demo
Topic 10: Hands-On Exercise
Module 5: Mobile Field Service – Guided Service Execution
Topic 1: Mobile Field Service Apps
Topic 2: Customize Application
Topic 3: Mobile Service workflow
Topic 4: Create New Assignment on Mobile (Service Call, Activity)
Topic 5: Reserved Materials.
Topic 6: Record Time (Effort)
Topic 7: Expenses & Materials
Topic 8: Activity Feedback
Topic 9: Checkout
Topic 10: Offline Considerations
Topic 11: Instructor Demo
Topic 12: Hands-On Exercise
Module 6: Smart Forms & Feedback
Topic 1: Smart Forms & Feedback Features
Topic 2: Smart Form Templates & Designing
Topic 3: Smart Form Elements – Calculations
Topic 4: Smart Form in Mobile Application
Topic 5: Smart Form Validation
Topic 6: Instructor Demo
Topic 7: Hands-On Exercise Module
Module 7: Analytics & Reporting
Topic 1: Overview of SAP FSM Analytics & Reporting Module
Topic 2: Business Reports via Dashboards
Topic 3: Cloud Reporting via Reports
Topic 4: Integration with SAP Analytics Cloud
Topic 5: Instructor Demo
Topic 6: Hands-On Exercise
Module 8: Business Rules
Topic 1: What are Business Rules used for?
Topic 2: Where to find Business Rules?
Topic 3: Business Rule Configurations
Topic 4: Validating and Executing a Business Rule
Topic 5: Business Rule Execution Logs
Topic 6: Instructor Demo
Topic 7: Hands-On Exercise
Module 9: Crowd Service
Topic 1: Overview & Disambiguating Multi-Tenant and Single Tenant
Topic 2: Crowd Service Architecture
Topic 3: Partner Portal – Standard vs Customized
Topic 4: Is your use case suited for Crowd Service?
Topic 5: The Crowd Service Workforce
Module 10: Customer Self Service
Topic 1: Overview of Customer Self-Service Functionality
Topic 2: The Self-Service Web Application
Topic 3: The Admin Portal
Topic 4: Configuration, Setup and Branding
Topic 5: Interactive Demo
Module 11: Available Integrations with SAP FSM
Topic 1: Overview of Available Integration Scenarios
Topic 2: End to End process with Integration Points
Topic 3: Master Data, Ticket, and Items Integration
Module 12: SAP FSM Integration with S4HANA
Topic 1: Integration with SAP FSM with S4HANA, CRM and Other Systems
Topic 2: Data Exchange & Synchronization between Systems
Topic 3: FSM Connector Configuration
Topic 4: FSM Connector Limitation
Topic 5: Error Handling & Monitoring
Module 13: Additional Resources
Topic 1: Interview Questions
Topic 2: Assessments
