SAP Hybris C4C Cloud Training | SAP Hybris C4C Cloud Online Training 

Module 1: SAP Hybris Cloud for Customer Project Implementation C4C10

Topic 1: Introduction to SAP Hybris Cloud for Customer

Topic 2: Working with SAP Hybris Cloud for Customer

Topic 3: Accounts and Contract Management

Topic 4: Product and Price Lists

Topic 5: Organization Structure

Topic 6: Territory Management

Topic 7: User and Business Role Management

Topic 8: Data Migration

Topic 9: Integration

Topic 10: Notification and Workflow

Topic 11: Personalization and Extensibility

Topic 12: Analytics Framework

Topic 13: Mobile

Topic 14: Solution Walkthrough and Test Plans

Topic 15: Preparing for Go-Live

Module 2: SAP Hybris Cloud for Sales C4C12

Topic 1: Introduction to SAP Hybris Cloud for Sales/Marketing

Topic 2: Target Group

Topic 3: Campaigns

Topic 4: Lead Scores

Topic 5: Content (E mail Templates)

Topic 6: Marketing funds

Topic 7: Lead Management

Topic 8: Partner determination procedure

Topic 9: Status management

Topic 10: DATE /TEXT MANAGEMENT

Topic 11: Opportunity Management

Topic 12: Quotation Management

Topic 13: Order Management

Topic 14: Activity Management

Topic 15: Visit Planning and Execution

Topic 16: Partner Channel Management

Topic 17: Sales Planning and Forecasting

Topic 18: Pricing

Topic 19: Account 360 & Sales Intelligence 

Module 3: Influencer Map SAP Hybris Cloud for Service C4C14

Topic 1: Introduction to SAP Hybris Cloud for Service

Topic 2: Communication Channels

Topic 3: Service Levels, Categories & Work Distribution

Topic 4: Knowledge Base

Topic 5: Registered Products & Installed base

Topic 6: Warranty Management

Topic 7: Maintenance Plan

Topic 8: Resource Scheduling and Time Recording

Topic 9: Contracts

Topic 10: Templates & Reporting

Topic 11: Visit Scheduler

Topic 12: Case Management

Topic 13: ERP Integration

Topic 14: SAP Hybris Cloud for Service – Hybris Commerce Integration

Module 4: Interaction center/Customer service

Topic 1: ERMS

Topic 2: CTI

Topic 3: CHAT

Topic 4: SMS

Topic 5: Gmail integration

Topic 6: Groupware Integration

Topic 7: Social Media Messages

Module 5: SAP Hybris Cloud for Customer – Integration C4C50

Topic 1: Integration Overview

Topic 2: Introduction to SAP Hybris Cloud for Customer Integration

Topic 3: Integrating SAP Cloud for Customer with SAP ERP using Topic 4: SAP Process Integration (SAP PI)

Topic 5: C4C integration with ERP using SAP HANA Cloud Integration

Topic 6: Configure Integration in Cloud Solution

Topic 7: Communication set Up

Topic 8: Communication Arrangement

Topic 9: Maintain ERP Number Ranges

Topic 10: Perform Code List Mapping

Topic 11: Create ID Mapping

Topic 12: ID Mapping using the Microsoft Excel Template

Topic 13: Data Load Phase: Perform Initial Data Load

Topic 14: Data Load Phase: Perform Delta Load

Topic 15: Monitor Phase: Monitor Message Flow Across Systems

Module 6: Integration Process of Sales & Service

Topic 1: Account 360 Overview

Topic 2: Integration Opportunity Follow Up Document in ERP

Topic 3: Opportunity with Customer Quote Processing in ERP

Topic 4: Opportunity with Sales Order Processing in ERP

Topic 5: Creation of Sales Quote Follow Up Document in ERP

Topic 6: Creation of Ticket Follow Up Document in SAP ERP

Topic 7: External Pricing Produces Real Time Price Request