ExpertSoft Trainings provides SAP CRM 7.0 Online Training with certified experienced IT professionals who have more then 10+ Years of real time experience. Our trainers have good training experience on CRM 7.0 so that best quality output will be delivered. Our faculty is dedicated so that we can complete your course as per the schedule given Daily/Weekly at your convenience.
We also allow you to record the classes from your end so that you can refer the classes once again when ever is required. We provide the Latest Version System Access with very good speed and 24*7 Support as well. We provide classes through online by using Gotomeeting and Webex Systems. We also give Interview support & Technical support.
We satisfied 1000's of Customers from different location USA, UK, SINGAPORE, INDIA, SOUTH AFRICA, AUSTRALIA, NEW ZEALAND, DUBAI. We trouble shoot your problems while you are working we address your questions during the Online SAP CRM 7.0 Training even after the course completion. After completion of your course we will help you to clear your interviews and also assist you to get certified on SAP CRM 7.0. We will give you 100% Satisfaction and we provide the best quality real time online training.
Course Duration : 35-40Hours
Module 1: Base Customization
Topic 1: CRM Architecture
Topic 2: Business Partner
Topic 3: Organizational Management
Topic 4: Product Master
Topic 5: Transaction Processing
Topic 6: Activity Management
Topic 7: Partner Processing
Topic 8: Action
Topic 9: Pricing
Topic 10: Billing
Module 2: SAP CRM Sales
Topic 1: Opportunity Management
Topic 2: Copying Control
Topic 3: Quotation & Order Management
Topic 4: Contract Management
Topic 5: Incentive and commission
Module 3: SAP CRM Service
Topic 1: Installed Base Management
Topic 2: Service Agreement and Service contract
Topic 3: Service Plan
Topic 4: Service Order Management
Topic 5: Complaints & Returns
Topic 6: Warranty Management
Module 4: SAP CRM Marketing
Topic 1: Marketing Planner and Campaign Management
Topic 2: Customer segmentation
Topic 3: Campaign Automation
Topic 4: Lead Management
Topic 5: External List Management
Module 5: SAP CRM Interaction Centre
Topic 1: Agent Function
Topic 2: Agent Inbox
Topic 3: IC Webclient Profile
Topic 4: IC Manager Portal
Topic 5: Communication Architecture
Topic 6: Script, Alerts
Module 6: SAP CRM Webclient
Topic 1: UI Concept
Topic 2: Business Role and Authorization role
Topic 3: Navigation Bar Profile
Topic 4: Linking Business role to Org Model
Topic 5: Transaction Launcher
Module 7: SAP CRM Middleware
Topic 1: Middleware overview
Topic 2: Object Managemen
Topic 3: Business Object
Topic 4: CustomizingCondition Objects
Topic 5: Administration Console
Topic 6: Error Handling and Monitoring
Topic 7: Integration
